How the Digital Veteran Card Could Shape the Future of Public Services & What It Means for Military Injury Claims

The UK government’s rollout of digital veteran cards marks a significant step in modernising how former service personnel access support. While the initiative is primarily about convenience, it also offers a glimpse into how digital credentials might reshape public services, including how veterans engage with legal support following injury or trauma sustained during service.

At Ison Harrison, we believe that technology should empower, not exclude. As trusted personal injury solicitors with specialist expertise in military injury claims, we’re watching this development closely not just for its digital implications, but for what it means for veterans seeking justice.

What Is the Digital Veteran Card?

The digital veteran card is now available to around 300,000 ex-service personnel who already hold physical cards. It can be downloaded to a smartphone via the government’s One Login app, making it easier to prove veteran status when accessing:

• GP and mental health services
• Supported housing
• Careers advice
• Discounts at museums and retailers

For the remaining 1.8 million veterans without a card, applications are open though processing can take up to 10 weeks.

Why This Matters for Military Injury Claims

Veterans often face barriers when seeking legal redress for injuries sustained during service, whether physical, psychological, or both. Proving service history, accessing medical records, and navigating complex Ministry of Defence procedures can be daunting.

The digital veteran card could streamline some of these processes by:

• Simplifying verification of service status
• Reducing delays in accessing support services
• Improving coordination between agencies and legal representatives

This is particularly relevant for those pursuing claims under the Armed Forces Compensation Scheme (AFCS) or through civil litigation for negligence or inadequate care.

A Case Study in Digital Trust

According to Ian Murray, Minister for Digital Government, the veteran card rollout is not a test run but it is a “demonstration to the public” of how digital credentials can work securely and effectively.

With mandatory digital ID set to be introduced by 2029 for anyone wishing to work in the UK, concerns around privacy and government overreach are growing. The veteran card, being optional and limited in scope, offers a low-risk pilot to address those fears.

For veterans, this means:

• Greater control over how their data is used
• Improved access to entitlements
• A chance to shape how future digital systems evolve

What Should Veterans Do Now?

If you’re a veteran and considering a military injury claim, here’s how you can prepare:

1. Apply for a veteran card (digital or physical) to help verify your service status.
2. Keep medical records and service history documents organised.
3. Seek legal advice early especially if you’re unsure whether your injury qualifies for compensation.
4. Use trusted solicitors with experience in military claims like Ison Harrison.

Why Choose Ison Harrison?

We are Lexcel-accredited personal injury solicitors with a proven track record in securing compensation for service personnel and veterans. Our team understands the unique challenges faced by military clients and offers:

• No win, no fee representation
• Local offices across Yorkshire and beyond
• Clear, compassionate legal advice
• Expertise in both AFCS and civil claims

Get in Touch

If you’ve served in the Armed Forces and suffered injury or illness as a result, you may be entitled to compensation. Let us help you understand your rights and guide you through the claims process.

Contact our military injury team today for a free, no-obligation consultation. Call us on 0113 224 7837 or email [email protected].